Cafe Desk

Terms of Service

Effective 9 October 2026

These terms are an agreement between CAFE DESK (“we”) and the gaming cafe business that signs up for Cafe Desk (“you”). By using the service you accept them.

The service

Cafe Desk lets your customers book and pay an advance on your WhatsApp Business number, and gives you and your staff a dashboard to manage bookings. We set it up with you and keep it running. Features may change as we improve the product; we will not remove a core feature you pay for without notice.

Your accounts and responsibilities

  • You use your own WhatsApp Business account and Razorpay account, and you accept Meta’s and Razorpay’s terms for them, including Meta’s WhatsApp Business and Commerce policies.
  • You keep your prices, opening hours, booking and refund policies accurate, and honour bookings and refunds made under them.
  • You are responsible for your staff accounts and for what is done with them. Remove staff who leave.
  • You have the right to contact your customers on WhatsApp and you will not use the service for spam or unlawful content.

Fees and billing

  • Fees are the setup fee and monthly subscription agreed with you, plus GST if applicable. A free pilot month, if offered, is stated in writing.
  • We send an invoice and a payment link each billing month. Payment is due within 7 days.
  • If a payment is more than 15 days late, we may pause the service after telling you; bookings already confirmed are not affected.
  • WhatsApp message charges are billed by Meta and payment fees by Razorpay, directly to your accounts. They are not part of our fees.

Customer payments

Advances are paid to your Razorpay account. We never receive or hold your customers’ money. Refunds to customers are made from your Razorpay account when you approve them.

Data

Your cafe’s data and your customers’ data belong to you. We process customer data on your behalf to provide the service, as described in our Privacy Policy. You can export your bookings and customers at any time, and ask for a full export when you leave.

Availability

We work to keep the service available and monitor it around the clock, but we do not promise uninterrupted service. If Cafe Desk is unavailable, messages still reach your WhatsApp Business app so you can reply yourself. Planned maintenance is done at quiet hours where possible.

Liability

The service is provided as is. To the extent the law allows, we are not liable for indirect losses or lost profits, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Ending the service

You can cancel at any time; the service runs until the end of the month you have paid for (see Refund & Cancellation). We may end the service with 30 days’ notice, or at once for serious misuse. After it ends we disconnect WhatsApp and Razorpay and delete your data within 90 days, except records the law requires us to keep.

Law and disputes

These terms are governed by the laws of India. Courts in Ghaziabad, Uttar Pradesh have jurisdiction. We will always try to solve a problem by talking first.

Contact

CAFE DESK
Email: cafedesk.support@gmail.com